We explain how to raise the alarm correctly in an emergency
What happens if I call the emergency number 144?
For the dispatchers of the Cantonal Valais Rescue Organization KWRO, the following applies: you have to assume that an emergency has occurred when someone dials 144. Every person reacts differently, but one thing is certain: emergency = stressful situation = time pressure = error
The dispatchers in the emergency call center only see what you describe. They are therefore dependent on your information in order to deploy the right resources.
- Assess the situation (your own safety has top priority, other hazards still present, etc.).
- Take action: Secure the accident site / provide first aid
- Find out the patient's condition
- Raise the alarm: call emergency number 144 yourself or delegate the call or via EchoSOS app
- Description of the situation: exact location / symptoms
- Provide first aid after raising the alarm until the rescue service is on site -> otherwise there is a time delay
This guarantees the first two links in the rescue chain. But what actually happens when the emergency number 144 is dialed? The dispatchers at the KWRO Operations Center need as much information as possible from the person raising the alarm. This is the only way they can make the right decisions to rescue the injured person.
Emergency
The following is an example of the questions the person raising the alarm has to answer:
Who is calling? Who is radioing? Who is asking for help?
Here I give my telephone number or my radio name with which I can currently be reached.
Where is the injured or sick person?
Give the exact location if possible! Away from villages or in the mountains, ideally give the coordinates. The altitude and/or the length of time you have been traveling from a certain location is also helpful.
Tip: With the EchoSOS app, you can easily transmit your exact location to the relevant emergency call center. Download the app to your cell phone so that you have direct access to it in an emergency. More information echosos.com.
What happened, how and when?
Describe the patient's condition. What exactly happened? Can it happen again (electricity / rockfall / etc.)? Danger to the rescuers! Approximately when did it happen?
Can a helicopter fly?
- Weather in the accident area: horizon visible? / Wind (calm / gusty / storm) / blowing snow.
- Obstacles in the accident area: cables / air traffic, paragliders, material lying around, etc.
- Do you need a rescue hoist or is there a landing possibility for a helicopter?
