Frequently asked questions about Air Zermatt sightseeing flights
You can find everything you need to know about our sightseeing flights of Air Zermatt here. Should you have any other questions, please do not hesitate to contact us.
Before booking
When are sightseeing flights possible?
Sightseeing flights are possible daily between 9:00 - 12:00 and 13:30 - 16:30.
Sightseeing flights are possible daily between 9:00 - 12:00 and 13:30 - 16:30.
What information is required for a reservation?
To book a sightseeing flight, we need the following information:
- Flight duration (20, 30 or 40 minutes)
- Desired date
- Desired take-off time
- Number of passengers
- Cell phone number with country code
To book a sightseeing flight, we need the following information:
- Flight duration (20, 30 or 40 minutes)
- Desired date
- Desired take-off time
- Number of passengers
- Cell phone number with country code
How far in advance should I book my flight?
We recommend booking the flight just a few days in advance to take the weather conditions into account as far as possible. The final decision as to whether the flight will take place can be made at very short notice, the day before or even on the same day.
We recommend booking the flight just a few days in advance to take the weather conditions into account as far as possible. The final decision as to whether the flight will take place can be made at very short notice, the day before or even on the same day.
I’d like to book a sightseeing flight, but the date isn’t listed on the website yet. What can I do?
Slots for sightseeing flights are published here about a month in advance.
Slots for sightseeing flights are published here about a month in advance.
When should I arrive at the heliport?
Please arrive at least 15 minutes before departure to handle payment and administrative matters.
Please arrive at least 15 minutes before departure to handle payment and administrative matters.
Can I book more than one flight to be on the safe side?
We only accept one reservation per group at a time. Because we know you only want to fly in good weather, we offer flexible options for postponing or canceling without incurring cancellation fees.
We only accept one reservation per group at a time. Because we know you only want to fly in good weather, we offer flexible options for postponing or canceling without incurring cancellation fees.
Can we book the helicopter privately for a sightseeing flight?
Yes, you can book the sightseeing flight privately by paying the price for five people. For groups of more than five people, the price is calculated per flight for five people.
Yes, you can book the sightseeing flight privately by paying the price for five people. For groups of more than five people, the price is calculated per flight for five people.
We haven’t reached the minimum number of four people. What can we do?
We can register your flight as an open group, and additional people will be able to register. If the minimum number of passengers is not reached, you can pay the price for four people, or postpone or cancel the flight.
We can register your flight as an open group, and additional people will be able to register. If the minimum number of passengers is not reached, you can pay the price for four people, or postpone or cancel the flight.
Is there a waiting list I can put my name on in case you need to fill a flight?
We don’t have a waiting list, but you can contact us by telephone at any time to check whether flights with other passengers are available.
We don’t have a waiting list, but you can contact us by telephone at any time to check whether flights with other passengers are available.
How will you let me know if the minimum number of four people has been reached?
Please contact our dispatch team one day before the flight to find out the status.
Please contact our dispatch team one day before the flight to find out the status.
Co-pilot: I would like to sit in the front seat, is that possible?
Seats cannot be reserved in advance, meaning you are not entitled to the co-pilot seat or a window seat. We ask guests to arrange seating among themselves. Alternatively, you can book a private flight.
Seats cannot be reserved in advance, meaning you are not entitled to the co-pilot seat or a window seat. We ask guests to arrange seating among themselves. Alternatively, you can book a private flight.
I have a dog. Can he fly with me?
Dogs are not permitted on sightseeing and heliskiing flights. Dogs must not be left unattended at the heliport.
Dogs are not permitted on sightseeing and heliskiing flights. Dogs must not be left unattended at the heliport.
Safety
The weather seems uncertain. What can I do?
The weather in the mountains can change quickly. We rely on local weather reports, but can’t offer any guarantees. The decision about the flight is made at very short notice, if necessary on the same day.
The weather in the mountains can change quickly. We rely on local weather reports, but can’t offer any guarantees. The decision about the flight is made at very short notice, if necessary on the same day.
My flight was canceled. What can I do?
If a flight is canceled, we’ll try to rearrange for another date of your choice, subject to availability.
If a flight is canceled, we’ll try to rearrange for another date of your choice, subject to availability.
How do I find out if the flight is taking place?
Please contact our dispatch team on the day before the flight, or at the latest one hour before departure, to inquire about the status of your flight. There’s no financial risk for you, as payment is only made at check-in.
Please contact our dispatch team on the day before the flight, or at the latest one hour before departure, to inquire about the status of your flight. There’s no financial risk for you, as payment is only made at check-in.
Which helicopter is used for a sightseeing flight?
We usually fly over the impressive mountain scenery in the "Ecureuil" H125 B3 helicopter. This helicopter offers space for a maximum of 5 passengers.
We usually fly over the impressive mountain scenery in the "Ecureuil" H125 B3 helicopter. This helicopter offers space for a maximum of 5 passengers.
I have a dog. Can he fly with me?
Dogs are not permitted on sightseeing and heliskiing flights. Dogs must not be left unattended at the heliport.
Dogs are not permitted on sightseeing and heliskiing flights. Dogs must not be left unattended at the heliport.
Payment
Do I have to pay for the flight in advance?
Payment is made in person at check-in, right before the flight.
Payment is made in person at check-in, right before the flight.
What payment methods do you accept?
We accept cash (Swiss francs), debit or credit cards and TWINT.
We accept cash (Swiss francs), debit or credit cards and TWINT.
What information is required for a reservation?
To book a sightseeing flight, we need the following information:
- Flight duration (20, 30 or 40 minutes)
- Desired date
- Desired take-off time
- Number of passengers
- Cell phone number with country code
To book a sightseeing flight, we need the following information:
- Flight duration (20, 30 or 40 minutes)
- Desired date
- Desired take-off time
- Number of passengers
- Cell phone number with country code
What are the cancellation conditions?
Because we know you only want to fly in good weather, we offer flexible options for postponing or canceling without incurring cancellation fees.
Because we know you only want to fly in good weather, we offer flexible options for postponing or canceling without incurring cancellation fees.
When should I arrive at the heliport?
Please arrive at least 15 minutes before departure to handle payment and administrative matters.
Please arrive at least 15 minutes before departure to handle payment and administrative matters.
Do I have to bring my voucher with me?
Please present either the original version or a digital copy of your voucher at check-in.
Please present either the original version or a digital copy of your voucher at check-in.
I've got a voucher I haven’t been able to redeem. Will I get a refund?
Vouchers are non-refundable, but we can extend your voucher by arrangement. Any credit balance you may have can be redeemed at a later date or used to purchase merchandise.
Vouchers are non-refundable, but we can extend your voucher by arrangement. Any credit balance you may have can be redeemed at a later date or used to purchase merchandise.
Weather
The weather seems uncertain. What can I do?
The weather in the mountains can change quickly. We rely on local weather reports, but can’t offer any guarantees. The decision about the flight is made at very short notice, if necessary on the same day.
The weather in the mountains can change quickly. We rely on local weather reports, but can’t offer any guarantees. The decision about the flight is made at very short notice, if necessary on the same day.
My flight was canceled. What can I do?
If a flight is canceled, we’ll try to rearrange for another date of your choice, subject to availability.
If a flight is canceled, we’ll try to rearrange for another date of your choice, subject to availability.
How do I find out if the flight is taking place?
Please contact our dispatch team on the day before the flight, or at the latest one hour before departure, to inquire about the status of your flight. There’s no financial risk for you, as payment is only made at check-in.
Please contact our dispatch team on the day before the flight, or at the latest one hour before departure, to inquire about the status of your flight. There’s no financial risk for you, as payment is only made at check-in.
