Frequently asked questions about the Air Zermatt Rescue Card & membership
You can find everything you need to know about our terms and conditions of Air Zermatt membership here. Should you have any other questions, please do not hesitate to contact us.
Membership
What advantages do I have as a member of Air Zermatt AG?
As a thank you for your solidarity and support, Air Zermatt AG will cover the costs of ambulance, helicopter and assistance services for its members if health insurance, accident insurance or other third parties liable to pay benefits do not cover them, or only partially. For further information, please refer to our "General Terms and Conditions".
As a thank you for your solidarity and support, Air Zermatt AG will cover the costs of ambulance, helicopter and assistance services for its members if health insurance, accident insurance or other third parties liable to pay benefits do not cover them, or only partially. For further information, please refer to our "General Terms and Conditions".
My boyfriend's birthday is at the end of this month. Is it possible to give him a membership for a rescue card as a gift?
Yes, you can contact us directly by telephone (+41 27 570 70 83) or you can send us the details of the person you wish to make a gift to via online registration. The documents for opening the membership will be sent to you. Once payment has been made, the gift card will be sent directly to you or the person receiving the gift.
Yes, you can contact us directly by telephone (+41 27 570 70 83) or you can send us the details of the person you wish to make a gift to via online registration. The documents for opening the membership will be sent to you. Once payment has been made, the gift card will be sent directly to you or the person receiving the gift.
Rescue Card
How long is the rescue card valid?
The rescue card, i.e. the membership, comes into effect on the day after the payment is made and ends after one year if it is not renewed.
The rescue card, i.e. the membership, comes into effect on the day after the payment is made and ends after one year if it is not renewed.
Why can't I find an expiry date anywhere on the rescue card?
The invoice sent is a reminder to renew your existing membership for the coming calendar year. This reminder letter is sent automatically 2 months before the respective membership expiry date. The expiration date of the still valid rescue card is noted on the reminder letter and after your payment the membership is renewed for another year (365 days).
The invoice sent is a reminder to renew your existing membership for the coming calendar year. This reminder letter is sent automatically 2 months before the respective membership expiry date. The expiration date of the still valid rescue card is noted on the reminder letter and after your payment the membership is renewed for another year (365 days).
Do I need to have the rescue card with me in order to be able to identify myself as a member of Air Zermatt AG in an emergency?
No. Membership is stored in our system and the question of existing membership only arises afterwards when costs are settled or claims are settled. For this reason, all family members do not necessarily need their own card if they are patrons as a family.
No. Membership is stored in our system and the question of existing membership only arises afterwards when costs are settled or claims are settled. For this reason, all family members do not necessarily need their own card if they are patrons as a family.
Family Cards
If my children are already 25 years old, are they still included under my family card?
Children living in the same household who are 25 years old require a separate membership (CHF 35.- for a single person).
Children living in the same household who are 25 years old require a separate membership (CHF 35.- for a single person).
What types of family cards are available?
There are two types of family card: the family card (parents with their children up to the age of 25; provided they live in the same household or regularly return to the same household as weekend visitors) for CHF 80 and a small family card for single parents with children (also up to the age of 25 and living in the same household) for CHF 45.
There are two types of family card: the family card (parents with their children up to the age of 25; provided they live in the same household or regularly return to the same household as weekend visitors) for CHF 80 and a small family card for single parents with children (also up to the age of 25 and living in the same household) for CHF 45.
We no longer have any children under the age of 25. What is the best solution for us?
We ask you to inform us of this, as we do not know whether there are any children under the age of 25 in the family. For married couples without children under the age of 25, the membership fee is CHF 70 (2x single person). Please be sure to state your partner's first name, surname and year of birth. If you own farm animals, you will still need the family card at CHF 80.- incl. farm animals.
We ask you to inform us of this, as we do not know whether there are any children under the age of 25 in the family. For married couples without children under the age of 25, the membership fee is CHF 70 (2x single person). Please be sure to state your partner's first name, surname and year of birth. If you own farm animals, you will still need the family card at CHF 80.- incl. farm animals.
We have a family card and now my wife and I are separated and the children live with my wife. What do we have to do to ensure that the membership remains valid for all family members?
With the payment of the family membership fee of CHF 80, membership is still valid for both parents with children up to the age of 25. If you live separately, we will be happy to change your address and split your membership into 1x single person and 1x small family if you wish.
With the payment of the family membership fee of CHF 80, membership is still valid for both parents with children up to the age of 25. If you live separately, we will be happy to change your address and split your membership into 1x single person and 1x small family if you wish.
Livestock / Agriculture
As a single farmer, how much do I have to pay to have my livestock transported during the summering period?
Owners of farm animals must be in possession of a family card of CHF 80 (regardless of whether they have a spouse/partner or not) for the farm animals to be included in the membership. Accidental or dead farm animals can be transported by helicopter (only in combination with other flights) to the nearest point that can be reached by another means of transport, provided the owner of the animal has an Air Zermatt AG family card. Search flights are excluded. Transportation of farm animals only in the Upper Valais region. The rescue of farm animals is limited until 30 September.
Owners of farm animals must be in possession of a family card of CHF 80 (regardless of whether they have a spouse/partner or not) for the farm animals to be included in the membership. Accidental or dead farm animals can be transported by helicopter (only in combination with other flights) to the nearest point that can be reached by another means of transport, provided the owner of the animal has an Air Zermatt AG family card. Search flights are excluded. Transportation of farm animals only in the Upper Valais region. The rescue of farm animals is limited until 30 September.
General
Is the Air Zermatt AG rescue card an insurance policy?
No. The Air Zermatt AG rescue card does not constitute insurance within the meaning of the Insurance Contract Act, but Air Zermatt AG only provides its services within the framework of the available resources (financial, technical and personnel). Air Zermatt AG assesses the missions according to medical, social and operational criteria.
No. The Air Zermatt AG rescue card does not constitute insurance within the meaning of the Insurance Contract Act, but Air Zermatt AG only provides its services within the framework of the available resources (financial, technical and personnel). Air Zermatt AG assesses the missions according to medical, social and operational criteria.
According to your General Terms and Conditions, only people who are resident in Switzerland are entitled to all of the membership benefits. Why are services for foreigners limited?
For members who have their legal place of resident abroad, Air Zermatt only provides assistance inside Switzerland. As a rescue services company, Air Zermatt makes its limited resources (financial, technical and personnel) available to a defined group of people only. This stands in contrast with an insurer, which is obliged to provide such services.
For members who have their legal place of resident abroad, Air Zermatt only provides assistance inside Switzerland. As a rescue services company, Air Zermatt makes its limited resources (financial, technical and personnel) available to a defined group of people only. This stands in contrast with an insurer, which is obliged to provide such services.
